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"5 on 5" – The Five Step Continuous Improvement Cycle

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When playing a game of “5 on 5” in basketball, the key to success is for the team to work well together, utilize the strengths of each of the players and repeatedly work their process as defined by the coach. As the process is repeated over and over again through the course of the season, the really great teams “develop a chemistry” which is something that is unseen and unquantifiable, but which gives the team an edge over its competition and leads to success.

The same is true in the business world for companies that want to improve and succeed. A business team needs to work well together, utilize the strengths of each of the team members and use a process that is repeated over and over. The following continuous improvement cycle used repeatedly will lead to a new “chemistry” within the organization so that the culture begins to change to one of continuous improvement.

“5 on 5” The 5 Step Continuous Improvement Cycle

Define

1. Identify the target process

2. Organize an improvement team

3. Describe the issues, concerns or opportunity

4. Collect current performance data

5. Create a process map

Identify

1. Identify the process customers and suppliers

2. Define the process inputs and outputs

3. Identify wastes and value added activities

4. Define the process requirements

5. Generate a list of potential improvements

Select

1. Establish desired performance goals

2. Prioritize the potential solutions

3. Establish the selection criteria

4. Select the best solution(s)

5. Define the desired process

Implement

1. Develop an action plan

2. Develop process performance metrics

3. Document the solutions(s)

4. Test the changes

5. Implement per the action plan

Evaluate

1. Measure progress per the action plan

2. Compare results with desired performance goals

3. Establish ongoing feedback

4. Determine corrective actions that need to be taken

5. Repeat the cycle to define new opportunities

The key to really being successful using this process is the very last step – going back to the beginning and looking for new opportunities. Without this, it is one-time change, not continuous improvement. All too often companies declare victory when a change is complete and sit back for the new status quo to set in rather than taking another look at things to find more opportunities. By using this cycle on a formal basis over and over as problems or opportunities are addressed in the organization, inherent use of the cycle will begin to occur since people will become accustomed to it and the culture of the organization will begin to embrace the idea of continuous improvement. This resulting chemistry that begins to develop will be unseen and unquantifiable but will provide an edge for the organization so that it can succeed within itself and against the competition.

Basketball anyone?